Delivery & Returns

10% Discount will be given to all cash and carry customers spending over £500.00 exc VAT

Minimum Order:
£100.00 + VAT

Carriage paid: Excluding Glass Display Cabinets
Inland: £250.00 (Net)
S. Ireland, N. Ireland, Scottish Highlands, Isle of Man & Channel Isles: £500.00 (Net)

Carriage:
– England, Scotland & Wales: £12.50
– Scottish Highlands (Certain Postcodes)- Shipping cost is £21 for the first 3 boxes. Additional boxes subject to surcharge.
– Channel Isles/Isle of Man – Please contact us to check the shipping cost as the prices depend on box quantity and weight.
– Southern Ireland/Dublin – Shipping cost is £21 for the first 3 boxes. Additional boxes subject to surcharge.
– Northern Ireland – £19 for the first 3 boxes. Additional boxes subject to surcharge.

An extra charge maybe required if a pallet is required for large bulky items. You will be contacted if this is needed.

All items are subject to availability and all prices are subject to change.
Prices do not include VAT.

Methods of payment:
All major credit / debit cards.
Bank Transfer (Contact us for bank details).
Cheques made payable to Cleopatra Trading Limited, all cheques must clear before goods will be shipped.

Delivery:
Orders will usually be received within 2 working days (UK only) providing we are not waiting for stock or payment. At busy periods such as Christmas please allow 7 days. Bank Holidays and weather can also affect delivery times. For International customers please contact us for a more specific estimation.

All UK mainland orders will be sent via a Next Day delivery service when the goods are ready to leave. All deliveries will require a signature upon receipt of goods and are fully trackable online. We mainly use FedEx to deliver our orders but other couriers might be used if there are exceptions.

The cut off time for the same day dispatch is 1pm (providing order is complete and paid for) and we cannot guarantee that your order is going to be dispatched the same day if placed after this time. The courier services that we use operate between 9am and 6pm and your parcel can be delivered anytime between those hours. To ensure that your goods will be delivered in your business’ opening hours, please mention the opening hours in the order notes. 

Order can be tracked via your “orders” page by clicking on the “view” button or via tracking email sent by us when your order is dispatched.

From first of January 2021 we will not charge VAT on orders to all EU countries. But as the importer you should check VAT and duty charged by your country at the point of import.

Breakages & Shortages:
All breakages & shortages must be strictly reported, in writing, within 3 days of receipt of goods, otherwise we will not accept responsibility.